In the Service Design Lab we’re keen to share and make available the methods and toolkits we’ve been involved in developing. As the Open4Citizens project coordinated by Nicola Morelli comes to an end in June 2018, we already plan and promote the design of a network...

Public administrations are often looking at public service innovation by proposing technological accelerations. The initiatives coming from this approach often increase the technological divide among citizens and increase the gap between the service offering in the...

On February 15th, during the Designscapes consortium meeting in London, the "City Snapshots" project was launched. What, you may ask, is a City Snapshot? The Designscapes team will sketch a picture of our 12 Cities: Athens, Copenhagen, Florence, Freiburg, Lisbon,...