The SSD research group is contributing to the Service Design field by linking academic findings from other areas and generating new knowledge. More specifically, the group’s work is focused on:

  • Design studies, design theory and strategic design,
  • Participatory design, design anthropology and design for social change, with links to social and humanistic disciplines
  • The potential of social innovation and service design in addressing broad societal concerns – Designing for the public sector and supporting citizens’ access to participative and co-creative activities
  • Technological aspects of service design and digital social innovation – big and open data in service design, emerging technology and way to integrate them into service design practice, service design and the city, smart cities and urban changes, mobility and other relevant urban phenomena
  • System change and organization, which links to organization, marketing and management studies, but also to studies about urban change, policymaking, and socio-technical changes.

We regularly publish on various aspects of design and service design. We regularly go to conferences such as ServDes, NORDES and Design Research Society. Our work appeared in journals such as Design Studies, the Design Journal, Design Issues, CoDesign, R&D Management, Journal of Cleaner Production, Technovation, Journal of Knowledge Management, Journal of Business Research, Visual Studies and Leonardo.

For a complete list of publications, please visit this link.


Service Design Capabilities

Authors: Morelli Nicola, de Götzen Amalia, Simeone Luca

Series: Springer Series in Design and Innovation

Explores current service design practices on value creation that involve multiple actors
Enables designers to facilitate the emergence of design capabilities that are latent in communities and individuals

Provides relevant case studies to show the emerging design capabilities

This open access book discusses service design capabilities in innovation processes and provides a framework that guides design students, practitioners and researchers towards a better understanding of operational aspects of service design processes. More specifically, it revisits service designers’ capabilities in light of the new roles that have opened up in innovation processes on different scales.

After years of being inadequately defined, the professional profile of service designers is now taking shape.
Today private and public institutions recognize service designers as essential contributors to their innovation and development processes. What are the capabilities that characterize a service designer? These essential capabilities are what service designers should acquire in their education and can sell when looking for a job.

Access this book for free HERE



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