About the Project

EU-funded, EasyRights seeks a greater integration of foreign individuals and their families by increasing the quality and quantity of public (welfare) services . The project aims to provide answers to immigrants’ search of responses to different needs, contributing to their autonomy (to the extent possible) from discretionary street level bureaucracies in the navigation of the administrative system, saving time for both migrants and for social service staff, and cutting costs for the public administration.

The Service Design Lab will assist in the co-creation of a system that involves immigrants, service providers and local actors to ease the bureaucracy procedures and facilitate the access to local services. We will put our expertise in collaborative design methodologies in the hands of the four pilot locations (Birmingham, Larissa, Palermo and Málaga) and walk them through the preparation and execution of hackathons, as well as the ulterior implementation of the generated functioning prototypes, ensuring a solid constitution of an active context-rooted ecosystem of services.

Learn more on the project’s website.