About the Project

The CAPE project is a three-year Nordic research collaboration between IT University of Copenhagen, Aalborg University Copenhagen, Ballerup Library, Malmö University, and Aalto University, focusing on the concept of Civic Innovation Centres (CICs) as an arena for citizen-driven improvement and innovation of public-interest services.
The project will address the issues related to a digital divide in e-service use by developing Civic Innovation Centres (CICs), a novel innovation facility hosted in public libraries, where citizens engage in the improvement of current e-services, as well as citizen-driven innovation of new services based on open public data.

The Service Design Lab will contribute to the project with its acquired knowledge on citizen participation in innovation processes, co-design and participatory design to create an impact on the way the next generation of public services are conceived. The project will create opportunities to strengthen and expand the Lab research about the use of data in the design process within the area of digitalisation of the public sector.

Learn more on the project’s website.