About
We are an active research lab based in Copenhagen and part of Aalborg university, dedicated to studying and applying service design. We believe that service design can support an exploratory, co-creative and empowering approach to address broad issues of societal concern. Our key areas of research are service design management and strategy, civic service design, data driven service design.
What we do
We are writing high-profile academic publications on various aspects of design and service design, but that’s not it. We also do the following:
Running one of the oldest and most well-respected Master’s Program in Service Design with a strong research-based component.
Hosting focused spin-off initiatives, such as the OpenDataLab, which explores the potential of big and open data in service design.
Working on small and large scale research projects where service design fosters the collaboration of a variety of stakeholders.
Contributing to academic research by co-authoring papers, reports, articles, books with fellow researchers from all around the world.
Proposing design-based frameworks and methods to empower citizens and other stakeholders in pursuing their innovative endeavors.
Supporting the creation of a community and a network of actors interested in service design in Copenhagen and, more broadly, in Denmark through education, research projects, Service Design Talks, internships, alumni network…
Who we are
The Service Design lab was founded by Nicola Morelli and Amalia De Götzen in 2012. Since then, they have been building up a multidisciplinary and international team. Today the Service Design Lab consists of seven researchers, often joined by students from the Master’s Program in Service Design as temporary team players.
Nicola Morelli
director
Nicola is Professor with Specific Responsibility at Aalborg University (AAU). Nicola has been working on service design for many years and worked in several research projects on service design and innovation, social innovation and user participation. Nicola worked at Politecnico di Milano, at RMIT in Melbourne (Australia). Together with Amalia de Götzen he started the master in Service Systems Design at AAU and contributed to the consolidation of the research group that is now the Service Design Lab. He is coordinating and connecting the research projects of the Lab.
AMALIA De Götzen
Design researcher
Amalia’s research activity focuses on Digital Social Innovation and in particular on the intersection between Interaction Design and Service Design. She is interested in tools and methods that bridge the analog and digital world of services. She participated to several european projects as investigator and work package leader and has an extensive research experience on Sonic Interaction Design.
LUCA SIMEONE
Design researcher
Luca’s work is situated at the intersection of design practice, research and entrepreneurship. In particular, his interest is in how strategic approaches can support design-based innovation and management processes. He has founded and managed 7 companies and conducted research and teaching activities at universities such as Harvard, MIT, Polytechnic of Milan, Malmö University and University of the Arts London. He (co)authored some 70 publications, including 3 books and articles in journals such as Technovation, R&D Management, Journal of Knowledge Management, Journal of Business Research, Leonardo and Visual Studies.
Rike Neuhoff
POSTDOC RESEARCHER
Rike is a researcher and educator dedicated to the intersections of design, futures, and strategy, focusing on fostering spaces for contemplation, imagination, and critical thinking. As a Postdoc at the Service Design Lab, she conducts research in the EU-funded ‘Climaborough’ project, collaborating with cities and communities to explore design’s role in shaping sustainable urban futures. Rike also co-chairs the ‘Response-able Design Futures’ working group within the Cumulus Association, a global network for art and design education and research, where she cultivates a community rooted in relational, care-driven approaches to design.
HADAS ZOHAR
phd sTUDENT
Hadas’s design work combines both practice and research, based on her background in visual communication, service design and cultural studies. Before joining the lab, she worked as a graphic designer, design writer and editor and gave talks in Denmark, Sweden and Israel. Hadas’s work was published in various exhibitions and books. At the Service Design Lab, she is focused on the T-factor project.
María Vitaller del Olmo
PHD STUDENT
With a strong focus on social practices, a cross-disciplinary approach that combines Play Design, Human-Centered Innovation and Education, María aims for improving the living conditions for human beings. Passionate about the potential of play not only as an outcome but also as a steady constant in the design process to connect with stakeholders, she has collaborated with public and private institutions designing interventions, objects or experiences that leverage play to trigger togetherness, spark activism, foster creativity, or generate dialogues that inspire context-rooted concepts. At the Service Design Lab, María is part of the EasyRights and NordicPath projects, where she will contribute to the development of inclusive collaborative ecosystems for sustainable and citizen-centred cities.
Christina Lindeberg
PHD STUDENT
Christina has been working for over a decade within the service design industry and has an academic background spanning both design (BDes – The Glasgow School of Art) and management (MSc – Lund University). She has experience of working both as a design consultant and internal designer for organisations within the public sector (e.g. Malmö Stad), private sector (e.g. IKEA) and third sector (e.g. Macmillan Cancer Support). During this time, she has developed a specific interest in exploring how design can improve the necessary public services and will explore this further within the CoDesign4Transitions network through the research question: DC5 Replicating and scaling up different public participation practices for circular transitions.
Daniele Dell ‘Orto
PHD STUDENT
Daniele has a background in communication design and a deep interest in the convergence of technical and social perspectives in contemporary issues. The will to contribute to the construction of fair and sustainable relations and ways of living strongly shapes his research. His current work, at the intersection of the Service Design Lab and the Techno Anthropology Lab, focuses on participatory data design as a tool for collaborative knowledge creation in the context of climate assemblies. He is part of the international doctoral network “CoDesign4Transitions”.
ronald chenú abente acosta
Postdoc Researcher
Ronald is a postdoc on the WeNet project, researching how to apply Semantic Web and AI to make the diversity inherent in behavioral datasets come to the forefront and become useful while respecting each individual’s privacy. Ronald contributed to the development of several applications and technologies during his PhD in Computer Science at the University of Trento and is now very interested in learning about Service Design and Co-design to help those applications become useful products that may bring real value to the lives of its users.
Jörn Bühring
Visiting Professor
Jörn is advancing a research culture that is cooperative, innovative, and highly impact focused; he currently leads the Ignite Innovation Futures program (PolyU Design) specifically aimed at fostering University-Industry collaborations through tailored program initiatives. His research explores Design Foresight, Vision and Fiction techniques as emerging processes within Strategic Design, Entrepreneurship, and Innovation Management.
Francesco Noera
research affiliate
Francesco is a design researcher interested in experimenting new tools and practices: he focuses primarily on designers’ capacity to work reflexively on themselves during design activities. He is also interested in design anthropology, imaginaries in science and technology, and innovation management. Francesco has a background in anthropology, science and technology studies, and service design. Currently, he works as an innovation specialist in Reggio Emilia, Italy.
Sara Mezei
Research Affiliate
Sara is a recent graduate of the MSc programme in Service Systems Design at Aalborg University. She is currently pursuing a double degree in Nordic Master of Visual Studies and Art Education between Aalto University and Aalborg University. She is passionate about Design Ethics as an instrument for debiasing contemporary and future systems of power. She views interdisciplinarity and critical practice as essentials for making more informed decisions as a designer. At the Service Design Lab, Sara is the co-author of a paper revolving around the topic of „Intention-Setting” utilising reflexivity, introspection, and debiasing techniques.
Elisa Chavez
research affiliate
G. Elisa Chavez is a design researcher with 18 years of experience in Service Product Marketing & Management, and with a passion for using systemic design to accelerate the transition to electric mobility and other forms of sustainability. She is particularly interested in how policy-level design can facilitate cross-disciplinary collaboration between public and private actors.
Amélia steunou
research Affiliate
Amélia Steunou is a design researcher specialized in intercultural projects. She is passionate about crafting culturally sensitive experiences relevant to specific cultural groups, and her research explores how cultural sensitivity can support a more inclusive future for service design. She has worked on several cross-cultural projects across countries like France, China, Denmark and Mexico. Amélia has a background in intercultural digital studies and service systems design, and currently works as a UX designer in Copenhagen.
Julia maria podobas
research affiliate
Julia is a graduate of the Service Systems Design MSc program at Aalborg University and holds a BA degree in Design&Business from Copenhagen School of Design and Technology. Julia’s enthusiasm for service design is fueled by the potential for collaborative exploration across diverse domains and with individuals, paving the way for limitless innovation. Her primary area of focus centers on design ethics, particularly the ethical responsibility that designers bear for their creations.
Presently, she is actively involved as a co-author in a paper that delves into the realm of reflexive and introspective practices toward more ethically grounded design and its resultant impacts.
Diana Miinea
research affiliate
Diana is a design researcher who holds an MSc in Service Systems Design from Aalborg University. She sees service and experience design as fields with impactful potential over how social norms, behaviors, and mindsets are built, and hopes for a more inclusive, sustainable, and equitable future. With a passion for future technologies, she believes that data- and technology-driven change can be positive when human-centric. Her research with the lab explores gender sensitivity in the societal transition to a circular economy. Diana currently works as a CX designer in the fintech industry, in Copenhagen.
Tereza Keprdová
research affiliate
Tereza is a design researcher who is interested in exploring various social dimensions of service design projects, especially in the context of transitions to sustainable societies. She is also curious about system thinking and social change – from the policy level down to everyday life. Besides her degree in Service Systems Design, Tereza also holds an MA in Cognitive Semiotics from Aarhus University.
Tereza works in the Swedish public sector as a service designer and project manager.
past collaborators
ANDREA TAVERNA
VISITING phd
andy peruccon
design researcher
Begum Becermen
Design researcher
Drude Emilie Holm Ehn
FANNY GIORDANO
PHD fellow
GIULIA D’ETTOLE
design researcher
KIRSTEN VAN DAM
Project Manager
lOuiSe tOrntOft
Design researcher
Marie Jakobsen
Student assistant
Niels Jørgen Gommesen
DESIGN researchER
ORIANA PERSICO
visiting researcher
PETER KUN
POSTDOC researcher
SALVATORE IACONESI
visiting researcher
Sofie Krogh Bønlykke
research assistant
Xu zhang
Visiting researcher
SERVICE DESIGN LAB
Based at Aalborg University
A.C Meyers Vænge 15
2450 Copenhagen SV
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